Feedback Complaints

LEAVING FEEDBACK

If you have a complaint or any other feedback (whether positive or negative, or a suggestion for improvements), we would appreciate hearing from you.

To lodge a complaint or give feedback, you can:

• write to us at:

Practice Manager
42 Pearce Road (cnr Ramona Street) Quakers Hill, NSW 2763

telephone us on 02 9626 8865 and ask to speak to the Practice Manager or

• email us at ramonaquakershill@gmail.com (please refer to our Email Policy).

COMPLAINTS

Ramona Street Medical Centre takes complaints seriously. Upon receipt of a complaint, we will examine the complaint and investigate internal procedures.

We will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly.

If you are not satisfied with our response to your complaint, you can contact the Health Complaint Commissioner.

Health Care Complaint Commissioner
Telephone: 1800 043 159
Web: https://www.hccc.nsw.gov.au/contact-us

Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student.

Australian Health Practitioner Regulation Agency (AHPRA)
Telephone: 1300 419 495
Web: www.ahpra.gov.au

 

Refer to our Privacy Policy regarding complaints relating to a privacy matter.

 

PATIENT FEEDBACK QUESTIONNAIRE: 2019

In the second half of 2019, we collected feedback from our patients via a questionnaire. We asked respondents to evaluate their experiences with our practice. We are so thankful for all your honest feedbacks and we tried to improve ourselves.

We listened to you and we are improving patient care

At Good Street Medical Centre, we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions to make improvements to patient care where you feel it would be most useful:

What you told us	What we have done
1.   Have more doctors on and a female doctor for my partner and all.	We are making every effort to recruit a doctor to care for our patients.
2.   They should be more focused on the waiting timing. Even if there are two patients it takes more than an hour to get your number. This leads to lots of unsatisfaction. Pathology and sometime with doctors.	We have extended the pathologist’s availability from Monday to Friday  We inform patients of any anticipated delays when they arrive.

 

PATIENT FEEDBACK QUESTIONNAIRE: 2023

We are collecting feedback from our patients via a questionnaire, with patients asked to evaluate their experiences with our practice based on their recent consultation.

We appreciate your honest feedback, which will be helping us enhance the continuity of care at our practice.

LEAVE A GOOGLE REVIEW

Jump into Google and search for our Ramona Street Medical Centre to leave a review and your experience with us.